{"id":1651,"date":"2025-01-15T11:08:57","date_gmt":"2025-01-15T00:08:57","guid":{"rendered":"https:\/\/rowvillelakes.miclub.com.au\/cms\/?page_id=1651"},"modified":"2025-03-04T13:22:39","modified_gmt":"2025-03-04T02:22:39","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/www.rowvillelakesgolf.com.au\/cms\/terms-conditions\/","title":{"rendered":"Rowville Lakes &#8211; ONLINE BOOKING TERMS &amp; CONDITIONS"},"content":{"rendered":"\n<p>\u00a0<\/p>\n<p><strong>Rowville Lakes DOES NOT REFUND ONLINE PAYMENTS UNLESS THE COURSE IS OFFICIALLY CLOSED BY THE COURSE SUPERINTENDANT.<\/strong><\/p>\n<p>\u00a0<\/p>\n<p><strong><u>CONFIRMATION<\/u><\/strong><\/p>\n<p>\u00a0<\/p>\n<ul>\n<li>Successful online bookings will receive an automatic confirmation via email.<\/li>\n<li><strong><u>No further confirmation is required. <\/u><\/strong><\/li>\n<li>The internet booking system is directly linked to the reservation software, and the customer will only be contacted if a Rowville Lakes staff member has a query regarding your booking. If a confirmation email is not received, the customer must check that the email entered is correct. Queries, questions or problems with the Rowville Lakes Booking System please telephone <a href=\"https:\/\/www.google.com\/search?q=rowville+lakes+golf+course&amp;rlz=1C1ONGR_en-GBAU1108AU1108&amp;oq=rowville+lakes+golf+course&amp;gs_lcrp=EgZjaHJvbWUqDggAEEUYJxg7GIAEGIoFMg4IABBFGCcYOxiABBiKBTIMCAEQIxgnGIAEGIoFMg0IAhAuGK8BGMcBGIAEMgcIAxAAGIAEMgcIBBAAGIAEMgcIBRAAGIAEMgYIBhBFGDwyBggHEEUYPdIBCDU3NThqMGo0qAIAsAIB&amp;sourceid=chrome&amp;ie=UTF-8\">(03) 9795 3352<\/a>. The customer is required as proof of booking to provide the reference number or the credit card used to secure the booking at the time of registration to the reservations staff.<\/li>\n<li>Rowville Lakes reserves the right to alter tee times without notice due to circumstances outside of Rowville Lakes\u2019s control. (E.g. lightning, slow play, course renovations).<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><strong><u>TEE TIME MODIFICATIONS<\/u><\/strong><\/p>\n<p>\u00a0<\/p>\n<ul>\n<li>Bookings cannot be modified online. Modifications to tee times can be made by calling Golf Reservations on <a href=\"https:\/\/www.google.com\/search?q=rowville+lakes+golf+course&amp;rlz=1C1ONGR_en-GBAU1108AU1108&amp;oq=rowville+lakes+golf+course&amp;gs_lcrp=EgZjaHJvbWUqDggAEEUYJxg7GIAEGIoFMg4IABBFGCcYOxiABBiKBTIMCAEQIxgnGIAEGIoFMg0IAhAuGK8BGMcBGIAEMgcIAxAAGIAEMgcIBBAAGIAEMgcIBRAAGIAEMgYIBhBFGDwyBggHEEUYPdIBCDU3NThqMGo0qAIAsAIB&amp;sourceid=chrome&amp;ie=UTF-8\">(03) 9795 3352<\/a> or sending a detailed email to <a href=\"mailto:admin@rowvillelakesgolf.com.au\">admin@rowvillelakesgolf.com.au<\/a> together with a copy of the original confirmation email. No guarantee can be given for the requested date\/time.<\/li>\n<li>Should the customer wish to modify or change their booking to an alternative time or date, contact must be made with Rowville Lakes 24hrs before the reserved tee time, the customer must speak to the Golf Operations Manager or delegated proxy on <a href=\"https:\/\/www.google.com\/search?q=rowville+lakes+golf+course&amp;rlz=1C1ONGR_en-GBAU1108AU1108&amp;oq=rowville+lakes+golf+course&amp;gs_lcrp=EgZjaHJvbWUqDggAEEUYJxg7GIAEGIoFMg4IABBFGCcYOxiABBiKBTIMCAEQIxgnGIAEGIoFMg0IAhAuGK8BGMcBGIAEMgcIAxAAGIAEMgcIBBAAGIAEMgcIBRAAGIAEMgYIBhBFGDwyBggHEEUYPdIBCDU3NThqMGo0qAIAsAIB&amp;sourceid=chrome&amp;ie=UTF-8\">(03) 9795 3352<\/a> or email <a href=\"mailto:admin@rowvillelakesgolf.com.au\">admin@rowvillelakesgolf.com.au<\/a>\u00a0The Golf Operations Manager will confirm availability of the new tee time date and time and when modifications cannot be processed immediately a credit note will be issued.<\/li>\n<li>Should the customer not be able to confirm a re-scheduled tee time, a \u2018credit note\u2019 will be provided. To redeem the \u2018credit\u2019 the customer is required to reschedule the tee times at a mutually agreed time. Credit notes are issued for <strong>TEE TIMES ONLY<\/strong>.<\/li>\n<li>Rowville Lakes reserves the right to refuse a \u2018credit note\u2019 should the customer not provide 24 hours\u2019 notice to a staff member of Rowville Lakes<\/li>\n<li>Should a player of a prepaid group tee time become unable to play, golf reservations must be advised within 24 hours, should 24 hours not be provided, Rowville Lakes reserves the right to refuse credit note for this non played tee time.<\/li>\n<li>You must check in at Golf reservations a minimum of 15-20 minutes before your tee time is due to start, should you not arrive and register with Golf Reservations you may risk the cancellation of your tee time, in this event a <u>credit note will not be given<\/u>.<\/li>\n<li>Balance credit note must be used in full before credit note expiry date, partial credits will not be re-issued.<\/li>\n<li>In exceptional circumstances the Golf Operations Manager or delegated proxy may issue refunds. Refunds will only be paid towards the credit card used to secure the booking. In the event of a refund the credit card details must be supplied with the corresponding security pin number.<\/li>\n<li>After the confirmation of credit card details, refunds will be issued within 7 working days.<\/li>\n<li>Rowville Lakes reserves the right to remove customers from the course if the rules of Rowville Lakes Course have not been adhered to. These rules are consistent with the etiquette outlined by the R&amp;A in the rules of golf and are monitored by golf operations staff.<\/li>\n<li>All patrons utilising the Rowville Lakes golf courses do so under the instruction of the golf operations staff. Failure to adhere to instructions may result in removal from the golf course.<\/li>\n<li><u>No refunds will be given in the event that the customer is removed from the course. <\/u><\/li>\n<li>In the event that bookings are made in multiples and a player does not show, no refund will be given for the \u201cno show\u201d player. In the event that a player is unavailable to play for a pre-booked tee time reservation 24hrs notice must be given to an authorised representative of Rowville Lakes and a credit note for the tee time will be issued. The \u2018credit note\u2019 will be issued and must be used at a mutually agreed time.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u00a0 Rowville Lakes DOES NOT REFUND ONLINE PAYMENTS UNLESS THE COURSE IS OFFICIALLY CLOSED BY THE COURSE SUPERINTENDANT. \u00a0 CONFIRMATION&#8230;<\/p>\n<div class=\"read-more-gradient\"><a href=\"https:\/\/www.rowvillelakesgolf.com.au\/cms\/terms-conditions\/\" class=\"more-link\" title=\"Read More\">Read More <i class=\"fa fa-chevron-right\" aria-hidden=\"true\"><\/i><\/a><\/div>","protected":false},"author":26,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-1651","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Rowville Lakes - ONLINE BOOKING TERMS &amp; 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